• Brooken Hill

General Practitioners, Broken Hill NSW


Broken Hill Hospital is a multi-functionary regional hospital serving the community of Broken Hill as well as its surrounding areas in the Far West of New South Wales. The Emergency Department had a very high number of patients presenting through the ED, which could have been managed through General Practice services. As a result, Emergency Department resources were stretched to handle the workload and patients experienced long wait periods for treatment.

Medical Directions was engaged by the Far West Local Health District to provide a workforce solutions strategy to tackle the problem.

Our Approach

  • Presentation data was analysed to determine the ratio of General Practice type presentations and the cost-benefit in providing a dedicated GP service;
  • Medical Directions in partnership with The Health Service established a Fast Track Clinic, within the hospital to treat general practice-type presentations;
  • A strategic market mapping, networking, and advertising campaign was developed by Medical Directions to source suitable skilled doctors
  • A managed roster based on safety, effectiveness, and sustainability was implemented


  • After identifying suitable locally based and interstate doctors, Medical Directions recruited permanent GPs in addition to FIFO doctors who provide quality health care services in the newly established Fast Track Clinic
  • Patients now receive care in a timely fashion with wait times significantly reduced
  • Patients are now treated in an appropriate setting by the highest quality clinicians
  • The community now enjoys better health outcomes 
  • The Emergency Department achieved workflow efficiencies
  • The Fast Track Clinic averaging 30 presentations per day

Services provided

  • Thorough review and presentation of data
  • Bespoke workforce solutions plan
  • Marketing and communications strategy
  • Sourcing and screening of candidates
  • Permanent and FIFO doctors
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