Is your medical recruitment agency quality compliant?
At Ochre Recruitment, quality compliance is a cornerstone of our culture and we’re proud to be certified in the quality standard of AS/NZS ISO 9001:2015. But what does this mean for our candidates and clients?
We ask our new Quality Risk Manager Helen Spanos to take us through the benefits of working with a recruitment agency committed to quality.
Why is it important for medical recruitment agencies to be quality compliant?
Being quality compliant demonstrates to both our candidates and our clients that our management and operational processes are consistent, transparent and effective. It means we comply with all legal, regulatory and contractual requirements and makes sure we maintain the highest standards of confidentiality and data protection.
Our corporate and recruitment teams work continuously all year round to earn accreditation, but it’s not just because we want to be certified, it’s part of who we are. We all have a genuine passion for working with doctors and health care providers, and we love what we do.
Being certified in ISO 9001:2015 means we’re committed to continuous improvement and the very best levels of customer care. We measure our performance internally and we’re also measured and assessed by external auditors.
What does our quality compliance mean for doctors?
Ochre Recruitment achieved ISO 9001:2015 in 2009, and since then, our recruitment team has been committed to demonstrating quality values such as personal professionalism, operational integrity, expert knowledge, and being ethical and respectful of others.
We assist our doctors with completing all the essential paperwork before they start their new role, so there is less hassle for them down the track. Being on top of all paperwork requirements, from immunisation checks to indemnity insurance, ensures our doctors and clients are prepared for any unexpected events.
Embracing these values day-to-day obviously has a positive impact on the way our team interacts with our doctors. We go above and beyond in everything we do to make sure we fulfill our service promise. The ISO process brings trust and confidence to our teams, doctors and clients who share our values and compliance principles.
And what about our clients?
Our quality compliance also means we foster best practice and follow through on our commitments to deliver the right doctors when our clients need them. A culture of quality embedded within a medical recruitment agency delivers high-quality doctors in a more safe, accurate and efficient way. And our defined risk management processes pre-empt all eventualities.
In over a decade, we’ve gained a well-earned reputation for our honesty, efficiency and professionalism. Our adherence to and monitoring of quality standards enables us to meet and exceed our clients’ expectations. To reinforce this even further, every member of the Ochre Recruitment is focused on compliance which is ingrained in everything they do. We are also proud to comply with the recently updated (August 2020) RCSA Code of Professional Conduct.
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Quality Risk Manager Helen Spanos
If you’d like to find out more about how Ochre Recruitment are committed to quality compliance and to providing both doctors and clients with an ethical service, please feel free to get in touch with Helen Spanos. With over 15 years of experience in the recruitment industry she leads positive quality improvement culture with an effective quality and risk management framework, and she can guide you through just about anything!
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